Refund policy

We hope you love your WEARYOURGEMS order. If you would like to return an item, please contact us at contact@wearyourgems.com before sending anything back so that we can provide you with the return instructions.

For online orders, you have the right to cancel your order within 14 days of receiving it. After notifying us that you wish to cancel, you then have a further 14 days to return the item.

Items should be returned unused and in their original condition. You may handle the item only as you reasonably would when examining it in a shop. We may make a deduction from your refund if the value of the item has been reduced as a result of handling beyond what is necessary to establish its nature, characteristics and function.

Unless an item is faulty, damaged or incorrect, return postage is the customer’s responsibility. We recommend using a tracked service, as you are responsible for the item until it reaches us.

Once your return has been received and checked, we will process your refund to your original payment method. Where you cancel your entire order within your statutory cancellation period, any standard outbound delivery charge paid will also be refunded in accordance with your legal rights. Additional delivery costs resulting from choosing a more expensive delivery option are not refundable.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible at contact@wearyourgems.com, including your order details and photographs where appropriate. We will arrange the appropriate resolution, which may include a replacement or refund. This does not affect your statutory rights.

Handmade items

All WEARYOURGEMS bags are handmade from start to finish. Small variations consistent with the handmade nature of the product are not necessarily faults. This does not affect your rights where an item is faulty, damaged, not as described or otherwise does not conform to your legal rights.